Our products are eco-friendly, therefore we collaborate with international suppliers. To avoid overproduction New Ordinary People makes every product singularly which sometimes might take longer to deliver.
By buying a New Ordinary People product you become a do-gooder for our environment. A little bit longer shipping time is worth it!
How are the shipping costs calculated?
This is a fixed rate of € 7.89 for EU countries and € 16.99 for the rest of the world regardless of the weight of your package. However, some stationery items are subject to shipping charges as they are shipped from another workshop. Outside the EU, customs charges may apply. These are random and we have no control over them.
From what amount can I benefit from free delivery?
From € 100 purchases delivery is free in EU countries.
What are the delivery times?
We start the production of your products within 2 to 4 days after ordering. Then you need to count the shipping time: from 3 to 10 working days in the European Union. In the rest of the world, the delay is 5 to 14 working days. During periods of confinement or holidays, the deadlines can be longer, regardless of our will.
How do I know the status of my order?
During your purchase, you received an order confirmation email with a tracking number. So you can follow the progress of your order directly on the dedicated site of the national post service.
What happens if I am absent at the time of delivery?
The postman will either try to return or leave a transit advice note in your mailbox inviting you to collect your package at the post office within 15 days.
Need help? Contact us